Study guide for Exam MS-900: Microsoft 365 Fundamentals (2024)

Purpose of this document

This study guide should help you understand what to expect on the examand includes a summary of the topics the exam might cover and links toadditional resources. The information and materials in this documentshould help you focus your studies as you prepare for the exam.

Updates to the exam

Our exams are updated periodically to reflect skills that are requiredto perform a role. We have included two versions of the Skills Measuredobjectives depending on when you are taking the exam.

We always update the English language version of the exam first. Someexams are localized into other languages, and those are updatedapproximately eight weeks after the English version is updated. WhileMicrosoft makes every effort to update localized versions as noted,there may be times when localized versions of an exam are not updated onthis schedule. Other available languages are listed in the ScheduleExam section of the Exam Details webpage. If the exam isn'tavailable in your preferred language, you can request an additional 30minutes to complete the exam.

Note

The bullets that follow each of the skills measured are intended toillustrate how we are assessing that skill. Related topics may becovered in the exam.

Note

Most questions cover features that are general availability (GA). Theexam may contain questions on Preview features if those features arecommonly used.

Skills measured as of April 15, 2024

Audience profile

This exam is designed for you, if you’re looking to demonstratefoundational-level knowledge of cloud-based solutions to facilitateproductivity and collaboration among on-site, remote, and hybridworkers. As a candidate, you may:

• Have knowledge of cloud-based solutions.

• Be new to Microsoft 365.

You can use this exam to prepare for other Microsoft certifications, butit’s not a prerequisite for the related ones.

As a candidate, you should be able to recommend Microsoft 365 solutionsthat address common organizational IT challenges. You should understandhow Microsoft 365 solutions:

• Improve productivity

• Facilitate collaboration

• Optimize communications

• Help secure data

• Identity and facilitate compliance

You should be able to recommend solutions for:

• Endpoint and application management

• Desktop virtualization

• Automated operating system deployment

• Reporting and analytics

You should be familiar with Microsoft 365 licensing, deployment andmigration assistance, and support options for organizations looking tomaximize their investment in the cloud.

Skills at a glance

• Describe cloud concepts (5–10%)

• Describe Microsoft 365 apps and services (45–50%)

• Describe security, compliance, privacy, and trust in Microsoft 365(25–30%)

• Describe Microsoft 365 pricing, licensing, and support (10–15%)

Describe cloud concepts (5–10%)

Describe the different types of cloud services available

• Describe Microsoft software as a service (SaaS), infrastructure as aservice (IaaS), and platform as a service (PaaS) concepts and usecases

• Describe differences between Office 365 and Microsoft 365

Describe the benefits of and considerations for using cloud, hybrid, or on-premises services

• Describe public, private, and hybrid cloud models

• Compare costs and advantages of cloud, hybrid, and on-premisesservices

  See Also

  MS-900 Exam - Free Actual Q&As, Page 1Kursleitfaden für das Examen MS-900: Microsoft 365-GrundlagenMS-900 Study Guide - Microsoft 365 FundamentalsMicrosoft 365 Fundamentals (MS-900) Sample Questions - Testprep Training Tutorials

• Describe the concept of hybrid work and flexible work

Describe Microsoft 365 apps and services (45–50%)

Describe productivity solutions of Microsoft 365

• Describe the core productivity capabilities and benefits of Microsoft365 including Microsoft Outlook and Microsoft Exchange, Microsoft 365apps, and OneDrive

• Describe core Microsoft 365 Apps including Microsoft Word, Excel,PowerPoint, Outlook, and OneNote

• Describe work management capabilities of Microsoft 365 includingMicrosoft Project, Planner, Bookings, Forms, Lists, and To Do

Describe collaboration solutions of Microsoft 365

• Describe the collaboration benefits and capabilities of Microsoft 365including Microsoft Exchange, Outlook, SharePoint, OneDrive, andStream

• Describe the collaboration benefits and capabilities of MicrosoftTeams and Teams Phone

• Describe the Microsoft Viva apps

• Describe the ways that you can extend Microsoft Teams by usingcollaborative apps

Describe endpoint modernization, management concepts, and deployment options in Microsoft 365

• Describe the endpoint management capabilities of Microsoft 365including Microsoft Intune (Configuration Manager and co-management,Endpoint Analytics, and Windows Autopilot)

• Compare the differences between Windows 365 and Azure Virtual Desktop

• Describe the deployment and release models for Windows-as-a-Service(WaaS) including deployment rings

• Identify deployment and update channels for Microsoft 365 Apps

Describe analytics capabilities of Microsoft 365

• Describe the capabilities of Viva Insights

• Describe the capabilities of the Microsoft 365 Admin center andMicrosoft 365 user portal

• Describe the reports available in the Microsoft 365 Admin center andother admin centers

Describe security, compliance, privacy, and trust in Microsoft 365 (25–30%)

Describe identity and access management solutions of Microsoft 365

• Describe the identity and access management capabilities of MicrosoftEntra ID

• Describe cloud identity, on-premises identity, and hybrid identityconcepts

• Describe how Microsoft uses methods such as multi-factorauthentication (MFA), self-service password reset (SSPR), andconditional access, to keep identities, access, and data secure

Describe threat protection solutions of Microsoft 365

• Describe Microsoft Defender XDR, Defender for Endpoint, Defender forOffice 365, Defender for Identity, Defender for Cloud Apps, and theMicrosoft Defender Portal

• Describe Microsoft Secure Score benefits and capabilities

• Describe how Microsoft 365 addresses the most common types of threatsagainst endpoints, applications, and identities

Describe trust, privacy, risk, and compliance solutions of Microsoft 365

• Describe the Zero Trust Model

• Describe Microsoft Purview compliance solutions such as insider risk,auditing, and eDiscovery

• Describe Microsoft Purview Information Protection features such assensitivity labels and data loss prevention

• Describe how Microsoft supports data residency to ensure regulatorycompliance

• Describe the capabilities and benefits of Microsoft Priva

Describe Microsoft 365 pricing, licensing, and support (10–15%)

Identify Microsoft 365 pricing and billing management options

• Describe the pricing model for Microsoft cloud services includingenterprise agreements, cloud solution providers, and direct billing

• Describe available billing and bill management options includingbilling frequency and methods of payment

Identify licensing options available in Microsoft 365

• Describe license management

• Describe the differences between base licensing and add-on licensing

Identify support options for Microsoft 365 services

• Describe how to create a support request for Microsoft 365 services

  See Also

  MS-900 Microsoft Exam Info and Free Practice Test

• Describe support options for Microsoft 365 services

• Describe service-level agreements (SLAs) including service credits

• Determine service health status by using the Microsoft 365 admincenter or the Microsoft Entra admin center

Study resources

We recommend that you train and get hands-on experience before you takethe exam. We offer self-study options and classroom training as well aslinks to documentation, community sites, and videos.

Change log

Key to understanding the table: The topic groups (also known asfunctional groups) are in bold typeface followed by the objectiveswithin each group. The table is a comparison between the two versions ofthe exam skills measured and the third column describes the extent ofthe changes.

Skills measured prior to April 15, 2024

Audience profile

This exam is designed for you, if you’re looking to demonstratefoundational-level knowledge of cloud-based solutions to facilitateproductivity and collaboration among on-site, remote, and hybridworkers. As a candidate, you may:

• Have knowledge of cloud-based solutions.

• Be new to Microsoft 365.

You can use this exam to prepare for other Microsoft certifications, butit’s not a prerequisite for the related ones.

As a candidate, you should be able to recommend Microsoft 365 solutionsthat address common organizational IT challenges. You should understandhow Microsoft 365 solutions:

• Improve productivity

• Facilitate collaboration

• Optimize communications

• Help secure data

• Identity and facilitate compliance

You should be able to recommend solutions for:

• Endpoint and application management

• Desktop virtualization

• Automated operating system deployment

• Reporting and analytics

You should be familiar with Microsoft 365 licensing, deployment andmigration assistance, and support options for organizations looking tomaximize their investment in the cloud.

Skills at a glance

• Describe cloud concepts (5–10%)

• Describe Microsoft 365 apps and services (45–50%)

• Describe security, compliance, privacy, and trust in Microsoft 365(25–30%)

• Describe Microsoft 365 pricing, licensing, and support (10–15%)

Describe cloud concepts (5–10%)

Describe the different types of cloud services available

• Describe Microsoft software as a service (SaaS), infrastructure as aservice (IaaS), and platform as a service (PaaS) concepts and usecases

• Describe differences between Office 365 and Microsoft 365

Describe the benefits of and considerations for using cloud, hybrid, or on-premises services

• Describe public, private, and hybrid cloud models

• Compare costs and advantages of cloud, hybrid, and on-premisesservices

• Describe the concept of hybrid work and flexible work

Describe Microsoft 365 apps and services (45–50%)

Describe productivity solutions of Microsoft 365

• Describe the core productivity capabilities and benefits of Microsoft365 including Microsoft Outlook and Microsoft Exchange, Microsoft 365apps, and OneDrive

• Describe core Microsoft 365 Apps including Microsoft Word, Excel,PowerPoint, Outlook, and OneNote

• Describe work management capabilities of Microsoft 365 includingMicrosoft Project, Planner, Bookings, Forms, Lists, and To Do

Describe collaboration solutions of Microsoft 365

• Describe the collaboration benefits and capabilities of Microsoft 365including Microsoft Exchange, Outlook, SharePoint, OneDrive, andStream

• Describe the collaboration benefits and capabilities of MicrosoftTeams and Teams Phone

• Describe the Microsoft Viva apps

• Describe the ways that you can extend Microsoft Teams by usingcollaborative apps

Describe endpoint modernization, management concepts, and deployment options in Microsoft 365

• Describe the endpoint management capabilities of Microsoft 365including Microsoft Endpoint Manager (MEM), Intune, AutoPilot, andConfiguration Manager with cloud attach

• Compare the differences between Windows 365 and Azure Virtual Desktop

• Describe the deployment and release models for Windows-as-a-Service(WaaS) including deployment rings

• Identify deployment and update channels for Microsoft 365 Apps

Describe analytics capabilities of Microsoft 365

• Describe the capabilities of Viva Insights

• Describe the capabilities of the Microsoft 365 Admin center andMicrosoft 365 user portal

• Describe the reports available in the Microsoft 365 Admin center andother admin centers

Describe security, compliance, privacy, and trust in Microsoft 365 (25–30%)

Describe identity and access management solutions of Microsoft 365

• Describe the identity and access management capabilities of MicrosoftEntra ID

• Describe cloud identity, on-premises identity, and hybrid identityconcepts

• Describe how Microsoft uses methods such as multi-factorauthentication (MFA), self-service password reset (SSPR), andconditional access, to keep identities, access, and data secure

Describe threat protection solutions of Microsoft 365

• Describe Microsoft 365 Defender, Defender for Endpoint, Defender forOffice 365, Defender for Identity, Defender for Cloud Apps, and theMicrosoft 365 Defender Portal

• Describe Microsoft Secure Score benefits and capabilities

• Describe how Microsoft 365 addresses the most common types of threatsagainst endpoints, applications, and identities

Describe trust, privacy, risk, and compliance solutions of Microsoft 365

• Describe the Zero Trust Model

• Describe Microsoft Purview compliance solutions such as insider risk,auditing, and eDiscovery

• Describe Microsoft Purview Information Protection features such assensitivity labels and data loss prevention

• Describe how Microsoft supports data residency to ensure regulatorycompliance

• Describe the capabilities and benefits of Microsoft Priva

Describe Microsoft 365 pricing, licensing, and support (10–15%)

Identify Microsoft 365 pricing and billing management options

• Describe the pricing model for Microsoft cloud services includingenterprise agreements, cloud solution providers, and direct billing

• Describe available billing and bill management options includingbilling frequency and methods of payment

Identify licensing options available in Microsoft 365

• Describe license management

• Describe the differences between base licensing and add-on licensing

Identify support options for Microsoft 365 services

• Describe how to create a support request for Microsoft 365 services

• Describe support options for Microsoft 365 services

• Describe service-level agreements (SLAs) including service credits

• Determine service health status by using the Microsoft 365 admincenter or the Microsoft Entra admin center